Quality Tools (IP-Unit3) Research Paper Example | Topics and Well Written Essays - 750 words

Quality Tools (IP-Unit3) - Research Paper Example These delays can be avoided if a standard procedure is followed. The current check in and check out procedures lack a few essential steps required in the standard procedure. These steps although are small, yet they are very effective in terms of customer satisfaction. These missing steps are the confirmations of certain pieces of information at check-in and check-out. The standard procedure for check-in and check-out takes less time than the time required for the Hotel’s current check-in and check-out procedures. So it would be wise to align the Hotel’s procedures with the standard procedures. Apart from this other services the hotel need to be reviewed as well. These services include room service, newspaper delivery, automated teller machine (ATM), baggage storage, beverage area, complimentary concierge desk, elevators, gift shop, laundry/valet service, local area transportation, lounge, luggage hold, multi-lingual staff, news stand, safety deposit box, shoe shine stand, tour desk, audio/visual equipment rental, business center, express mail, fax According to the fish bone diagram, inefficient service can have several causes. These causes mainly revolve around the check-in and check-out procedures and customer service front desk. The fourth major contributor is other services which are in dire need of attention since they have not been functioning up to the standard. It is required that the hotel manages its services in accordance with the standard procedures to gain customer satisfaction. Following are the graphs based on the check-in and check-out data collected on 31st july of this year. The horizontal axis represents individual guests while the vertical axis represents the time taken in dealing with these guests. The ideal time has been mentioned earlier for both procedures and the variances above the ideal time are clearly

A Comparative Analysis of Traditional Costing Method with ABC Costing Essay

A Comparative Analysis of Traditional Costing Method with ABC Costing Method - Essay Example (Charles T. Horngren p150) Manufacturing company only produced a few types and high quantities of products before, traditional costing method which focused on direct costs were much more important than the production overheads, traditional costing would be accurate before While the production structure has changed, the times demand that flexibility and love of change replaced absorption costing method in Manufacturing company. Our company is a Manufacturing company. The company has a processing system that is used to manufacture two products: Hinkels and Quirts. Cost drivers are the real factors that decide the cost incurred and the resource consumed. Unlike the traditional method plagued by inaccuracy in manufacturing overheads allocation, ABC need not adopt two-stage cost allocation process to figure out the each target cost, in order to achieve cost information accuracy. Therefore, ABC adopts multi activities to distribute costs. It demonstrates that choosing proper cost drivers i s the most important and key step. In practice the ABC system uses many drivers as allocation bases in the second stage of the cost allocation system whereas the traditional cost systems tend to use, at the most, two second-stage allocation bases. (Colin Drury, 2002, p298) II. ABC process: Activity-based costing has the following five steps: a. Identify the different activities performed by the business. b. Calculate the total cost of each activity over the financial period(cost pool) c. Identify a cost driver (i.e. a causation factor) for each activity. d. Calculate the cost driver rate(i.e. the average cost of one occurrence of the cost driver) e. Assign part of the cost each activity to different products based to the extent to which each product has caused the activity to occur (i.e.